Orders typically will ship in between 2-7 days if they are printed on demand, domestic shipping takes between 1-4 days. During the peak season orders can take up to 14 days to arrive. If an order is taking longer than expected please feel free to reach out

ALL SALES ARE FINAL. No refunds accepted, no returns honored unless items have significant factory/print defects.  We do however want you to be stoked on your products so if for any reason you are not happy, please reach out to us and let us know. 

Although we strive to only send out the best products, there are instances where an item may have missed quality control, resulting in defective stitching, a hole in the garment or a failed print resulting in a design fading after first wash. These are rare however they can happen, please contact us with a photo, and we will arrange a free replacement for you. If the item has a vinegar smell and/or off-white residue, a darker area around the print, or ring around the embroidery, don’t worry, it’s just a remainder from the manufacturing processes that we use and will come out in the first wash. If it doesn’t, let us know!  

In the case of significant factory/print defects we will exchange the items within 7 days from which shipment is received.  We require that customers notify TheDillonFrancisStore@gmail.com of any problems with merchandise within 48 hours of receipt. Items must be in their original packaging, in as-new condition. Exchanges are not available for any product after 7 days.

Orders are not cancellable, however, if we have yet to start manufacturing the order we can make exceptions, so please reach out to us at TheDillonFrancisStore@gmail.com . If you need to change an address, we can do so up until the order ships, if you’d like to change a size or color we can do so up until the order prints, changing these things after an order is placed may incur a 15% restocking fee

We are not responsible for packages that have been lost by mail couriers. Once we have given the package to the service provider we no longer have the ability to reroute or intercept the package, along with make any updates to the address that the package is being delivered to. If your package has been lost, we advise that you reach out directly to the courier to open up a claim with them as they would be able to better assist you regarding locating your package.

Stolen Package: Once a package is marked as delivered there is nothing we can do about it.  You must contact your local carrier and resolve the issue with them if possible.  Once an order has entered into the carriers system it is no longer our responsibility.

Lost Package:  If a package is lost in transit by a carrier we will remake and send the product to you after it has been lost for at least 30 days.

Undeliverable Address/Return to Sender: We will reship to a new address but you are responsible for the additional shipping costs.

Lost International Packages: If a package is verifiably lost in transit by a carrier we will remake and send the product to you after it has been lost for at least 30 days.

We ship internationally to most countries.  International orders are priced in USD. International shipping prices are shown at the checkout window and vary by country and weight of your order. If USPS is selected as the carrier please note that they work in conjunction with local postal services around the world and will route the package to them when the package arrives in your resident country. While most packages make it to their final destination without any issues, The Dillon Francis Store is not responsible for the package once it lands in your resident country as we do not have any jurisdiction over international countries and their postal services. In the event that there are any issues after the package arrives in your resident country, the recipient is responsible for contacting their local postal service to resolve said issues. If your international shipment has been in-transit for over 20 days, please contact your local postal service or customs office to see if the package is being held for you and provide them with your tracking number along with a form of identification.

The Dillon Francis Store is not responsible for any customs/duties fees that may incur with international orders and is not included in the order total at checkout. The recipient is responsible for any and all fees determined by the customs office of their resident country. In the event that an order is returned due to a lack of claim, we will reach out to you via email to have the package shipped out for you again BUT the cost of shipping fees will need to be paid for again.

If your order is returned to our facilities due to an invalid or insufficient address, lack of customs/duties payments, or other issues with being forwarded, we will reach out to you to have the package resent and will require a repayment of shipping fees. If you do not want the package to be reshipped to your address, you will be issued store credit for the item you purchased (excluding shipping fees as those have already been incurred on the first delivery). And if we do not receive a response within 30 days from when the email is sent, the order will be null and voided.